Post by account_disabled on Feb 19, 2024 4:06:57 GMT
succeed . Customers purchase products and services with various expectations , such as `` I want to enrich their lives '' and `` I want to work more smoothly . '' Customer success helps customers succeed by solving their problems and offering suggestions on how to use your product . customers will increase their trust in your company , become attached to your products and services, and will continue to use them for a long time . Furthermore, actions such as becoming interested in other services provided by the company and spreading good word of mouth can increase the possibility of increasing profits and building a brand .
It can be said that the purpose of customer success is to build win-win relationships , where customer satisfaction and company growth are directly linked . Why the demand for customer success has increased There are two main reasons latestdatabase.com behind the increased demand for customer success . Expansion of subscription-type services One reason for the increased demand for customer success is the rise of subscription-based services . Subscription-type services, also known as stock-type or flow-type services, collect a fixed amount of compensation for the period and amount of products or services used .
While the one-time sales model generates one-time sales, the subscription model is expected to generate continuous sales , so it is widely used in the digital domain such as video and music distribution services , as well as clothing and car rentals. It has spread rapidly even in non-digital areas . Among these, cloud services, which do not require software or servers and are used by connecting to an external server via the Internet , are particularly compatible , and many web services for business use are shifting to subscription-based services . For subscription-type services , which are